AES Readiness for WA Shopping Centres
Prepare tenant metering, billing responsibilities, records and customer processes for the WA AES framework.
Why shopping-centre arrangements need a site review
Shopping centres often contain a master supply, tenant submeters, landlord loads, common areas, solar generation and meters added during successive fit-outs. The commercial leases, electrical drawings and billing register do not always describe the same arrangement. AES preparation should reconcile the physical network with the customer and contractual model.
Technical checks
- Master meter, retailer account and supply arrangement.
- Every tenant, vacant tenancy and landlord circuit.
- Meter model, serial number, ratio, accuracy and communications status.
- Unmetered and common-area loads.
- Solar, batteries, EV charging and other behind-the-meter generation or load.
- Communications, remote data collection and missing-data handling.
Operational checks
- Who is the prospective SPN provider?
- Who approves tariffs and issues tenant bills?
- How are payments, arrears and billing disputes managed?
- How are customers informed about their rights and service contacts?
- Who maintains the customer and meter register when tenants change?
- What evidence is retained for audit, complaint and reconciliation purposes?
Recommended output
A useful readiness review produces a verified site register, responsibility map, issue log and prioritised implementation plan. It should separate urgent data or safety issues from registration, contracting and customer-process work that can be scheduled as the final SPN requirements are confirmed.
Official sources: Energy Policy WA — Alternative Electricity Services framework and Energy and Water Ombudsman WA — Alternative Electricity Services.
Frequently asked questions
Are shopping centres included in the AES framework?
Single property networks can include shopping centres. Applicability and the responsible provider must be assessed against the site arrangement and current regulations.
Why is tenancy mapping important?
Incorrect mapping can cause the wrong customer to receive a charge and can undermine reconciliation, billing accuracy and complaint handling.
Can the review include solar and EV systems?
Yes. Behind-the-meter generation and controllable loads should be recorded because they affect energy flows, metering, reconciliation and the operating model.